Changlin Service Journey in Central Asia: Customer On-Site Success Stories in Uzbekistan

Changlin Launches Central Asia Service Journey

Seizing the momentum of the successful convening of the Second China–Central Asia Summit in 2025 and the deepening of regional cooperation, Changlin has proactively responded to the growing service demand on the Central Asian business front. In mid-June this year, the company dispatched Senior Service Engineer Li Xiaojian to Uzbekistan to officially launch the second “Service Journey” in the Central Asia region.

This initiative is designed to engage directly with frontline markets, working hand-in-hand with local distributors to deliver over a month of intensive customer service. During his time in Uzbekistan, Engineer Li could be seen across numerous active construction sites. He provided precise guidance on the assembly and commissioning of large pipelayers and other heavy equipment, ensuring optimal operational readiness; offered meticulous training on the standardized operation and scientific maintenance of pavers and related machinery, significantly enhancing both efficiency and service life; and, despite a demanding travel schedule, resolved multiple complex technical issues involving excavators, Backhoe Loaders, and rollers—rapidly restoring equipment to service and minimizing costly downtime for customers.

With profound technical expertise and extensive field experience, Li consistently addressed a wide range of challenges with composure and efficiency. His outstanding technical skills earned customer trust, while his sincerity and effective communication fostered strong bonds of mutual confidence with local clients and distributors. His tireless dedication, regardless of weather or distance, stands as a testament to professional service; the unanimous praise from customers serves as the strongest recognition of service value.

Engineer Li's professionalism and commitment have been highly acclaimed by both distributors and end-users. Leveraging the favorable context of the China–Central Asia Summit, this “Service Journey” not only addressed customers’ urgent needs but also reinforced cooperative relationships, significantly enhanced Changlin's  brand reputation and customer loyalty in the Central Asian market, and laid a more solid foundation for the company’s long-term regional development.