After-sales Q&A: How do we provide warranty and spare parts after purchase?

Service Network and Response

• National Layout: SINOMACH Changlin has established a service network to ensure that customers can quickly obtain support.
• 24/7 Availability: The after-sales service team is on standby 24 hours a day to respond to customer needs at any time.
• Rapid Parts Delivery: Changlin provides a rapid parts delivery service through platforms such as UPS,TNT ensuring that customers can obtain the required parts in the shortest possible time.

Service Content

• Regular Maintenance and Inspection: Changlin offers professional regular maintenance, technical upgrades, and periodic inspections to ensure that the equipment is in good operating condition.
• Repair and Technical Support: The company provides services such as the sale and replacement of parts, mechanical repair, and maintenance to help customers solve problems related to equipment operation.
• Equipment Leasing Services: Changlin also offers equipment leasing services to meet the diverse needs of customers.

Service Commitment and Quality

• Proactive Service: Changlin was the first in the industry to introduce the concept of “proactive service,” emphasizing the importance of solving problems for customers in advance.
• Customer Satisfaction: Changlin has been awarded the title of “Customer Satisfaction After-Sales Service Unit” for five consecutive sessions, and its main products have been recognized as customer-satisfactory products.
• Professional Team: Through mechanisms such as the Chief Technician Studio, Changlin cultivates a professional technical team to solve on-site technical challenges.

Contact Information

• Service Hotline: The after-sales service hotline for Changlin machines is 0519-13458277398.
• Email address:aurora@changlin.com.cn
• Online Consultation: Customers can also consult online through Changlin’s official website.