Product Service Training Facilitates Market Development

Service creates value, and training enhances skills. Recently, SINOMACH-HI INTERNATIONAL dispatched personnel to Singapore and Indonesia to provide product and service training for the sales and service teams of key agents in both countries.

This service training primarily focused on wheel loader, motor grader, and paver products, covering topics such as product configuration structures, system principles, operation instructions, daily maintenance, troubleshooting analysis, and warranty application procedures. The training was conducted through presentations of product documentation and hands-on instruction. Throughout the process, agent personnel frequently asked questions, which were patiently answered by our service engineers, creating a lively atmosphere with active exchanges and interactions.

The development of the overseas market is closely related to the service capabilities of agents. SINOMACH-HI INTERNATIONAL has always attached great importance to overseas service training, aiming to enhance the professionalism and comprehensive service skills of overseas agents' after-sales teams. This service training is part of the annual training plan formulated by SINOMACH-HI INTERNATIONAL for overseas agents. Through these training activities, the familiarity of agent personnel with our products has been strengthened, their service capabilities have been improved, and at the same time, the cooperative relationship between us has been maintained.