Which countries are covered by the after-sales service of SINOMACH Changlin equipment?

Domestic: A nationwide “service ring” with radii of 100–500 km has been established; technicians are on standby 24/7.

Overseas: Machines have been delivered to more than 100 countries and regions. Representative offices, authorized dealers and service centers are located in key markets such as Southeast Asia, the Middle East, Africa, North & South America, India, Russia and Australia. Overseas revenue accounts for about 30 % of the total, and technical training for overseas agents is conducted regularly.

Full-lifecycle support: parts sales & replacement, mechanical maintenance & repair, rental service, technical upgrades and scheduled inspections.

New-energy policy (2024 onward): for new-energy special-purpose vehicles, a “365-day whole-vehicle warranty + 5-year or 200 000-km warranty on key components” is offered, together with a battery recycling and emergency-response mechanism.

Rapid parts delivery: through its own e-commerce platform and Taobao store, common parts can be ordered and dispatched the same day to minimize downtime.

ERP-centered management integrates product files, parts inventory and service work orders. Users can request service via the 400 hotline, official website, WeChat or Taobao.

The company has been awarded the “National Customer-Satisfactory After-Sales Service Unit” title for 8 consecutive terms (24 years), and its service system is certified to ISO 9001 and other international standards.