Dedication and Expertise – Service Engineer He Tongyi

Press Release: Dedication and Expertise – Service Engineer He Tongyi

In  Sinomach Changlin company's service department, there is a service engineer who is known for his cheerful demeanor, amiable personality, and exceptional repair skills. His name is He Tongyi. In recent years, he has left a trail of solid dedication on the land of Ecuador with his fearless contributions and professional expertise. He has safeguarded the company's business expansion in the region and quietly written a chapter of selfless dedication.

Ecuador's gold mines and the depths of the tropical rainforest are areas where construction machinery is concentrated. These regions have harsh environments and poor transportation. He Tongyi often sets off with local distributor service personnel in the early morning to these remote areas to maintain and repair the company's products. In the deep night, at the repair site, he eats boxed meals by flashlight with local service personnel and then quickly returns to the repair work. His clothes are soaked with sweat, and his body is covered in oil stains, but he has long been accustomed to it. His only goal is to minimize the downtime for customers.

During a repair mission in the northern Ecuadorian town of Tena, a customer's excavator broke down in the deep mountains of the rainforest. The road ahead was rugged and dangerous, and the service vehicle could not reach the site. He Tongyi resolutely chose to hike. He struggled through the rainforest for over two hours, overcoming numerous obstacles, and successfully arrived at the site to quickly repair the equipment, earning the customer's praise.

In addition to ensuring the normal operation of customer equipment, He Tongyi is well aware of the importance of enhancing the service capabilities of distributors. He has meticulously organized product service training for distributors, sharing his professional knowledge and rich experience without reservation. This has significantly improved their after-sales service capabilities. This initiative not only enhanced the distributors' service level for the company's products but also laid a solid foundation for the company's long-term and stable development in the local market.

He Tongyi's outstanding skills and hard work have not only brought efficient and reliable after-sales service experiences to local customers but also established a positive corporate brand image for the company in the region.